Grievance Redressal

line

We are committed to prevent any discrimination in our Department/Institute. If you wish to file complaint against any type of discrimination please click on the form of File a Complaint:

Student/Employee Grievance Redressal

line

The Institute of Rural Management, Jaipur has established a Grievance Redressal Committee to address and resolve grievances raised by students and employees. The committee is dedicated to ensuring a fair and transparent process for handling complaints related to academic, administrative, and personal matters.

Establishment of Online Grievances Redressal Mechanism

line

As per the AICTE regulations 2019 vide F. No. 1-101/PGRC/AICTE/ Regulation/2019 dated 07.11.2019 and the Governing Body (GB), FMS-IRM constituted the Student Grievance Redressal Committee with the objective of resolving the grievances of students and their parents. Provision has been made available on the Institute website for registering the grievance through grievance-redressal@pkiet.edu.in. The students and their parents may henceforth approach the Grievance Redressal Committee and submit / register any grievance online, which will be accessed by the GRC headed by the principal, and appropriate action taken and the decision of the GRC will be intimated to the complainant. The grievances include :

  • making admission contrary to merit
  • irregularity in the admission process
  • withhold or refuse to return any certificates
  • demand for money in excess specified
  • breach of the policy of reservation
  • complaints of alleged discrimination (SC/ST, OBC, Women, minority or PH)
  • non-payment or delay in payment of scholarships to students
  • delay in the conduct of examinations or declaration of results
  • withholding student amenities
  • denial of quality education
  • non-transparent or unfair evaluation practices
  • harassment and victimisation of students, including sexual harassment
  • Refund of fees on withdrawal of admissions, etc.

MEMBERS

line

The Student Grievance Redressal Committee (GRC) comprises the following members:

Dr. Pankaj Gupta

pankaj.gupta@iirm.ac.in

Convenor

Ms. Mamta Gapta

-

Ombudsperson

Ms Susamma John

exams@iirm.ac.in

Member

Ms. Kirti Jainani

kirti.jainani@iirm.ac.in

Member

Mr Prabhat Sharma

prabhat.sharma@iirm.ac.in

Member

Dr Kamla Kulhari

-

Special Invitee

File a Complaint

line

The member shall hold the office for a period of two years. The GRC shall meet as and when required and assess the merit of the complaint. The decision of the GRC will be intimated to the complainant through email / SMS / hosted on the website. In case of any false/frivolous complaint, the GRC will take appropriate action against the complainant.

Contact Email: grievance-redressal@iirm.ac.in/
Complaint URL: https://www.iirm.ac.in/online-grievance-system